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| Frequently Asked Questions Fast Flowers aims to be the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service. Policies and Procedures We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders. | | Delivery Status | | Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail. | | | | | | | | | | Floral Deliveries to Bangkok | | In Bangkok, same-day delivery is generally available Monday through Saturday on orders received before 1:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 1:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment number and floor, and most especially a current telephone number. | | Floral Order Delivery Times | | We will be unable to guarantee delivery requests for a specific time of day.
| | When the Recipient Is Not Home | | The florist may choose to leave the arrangement with a neighbour or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. | | International Floral Deliveries | | Due to the various time zones same day delivery is often possible for Europe and other Asian locations. To place an international delivery order online click the region and follow the order process. | | Gift Items Shipped Directly | | Several of our gift items are shipped directly through Federal Express, DHL, or UPS. Same-day shipment and other options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday. | | Incorrect Address | | Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a 400 baht charge | | Cancellation Policy | | Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge. | | Substitution Policy | | Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value. | | Currency | | All transactions are in Thai Baht |
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ORDERING |
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How do I know you have got my order? |
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After you have placed your order you will receive a confirmation email. Should you not receive a confirmation email please contact us by telephone. |
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Can I cancel/amend my order? |
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Send a reply to our confirmation email or telephone us. We regret we are unable to cancel or amend an order within 24 hours of dispatch. |
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PRODUCTS |
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Will the products look exactly the same as the picture? |
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Due to seasonal variations we are unable to guarantee that the product will look identical, however we always substitute products of the same or higher value. |
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Can I have different flowers or colours to those illustrated? |
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If you have particular flowers or colours that you would like included we will do our best to for fill your wishes. Please state in the Comments box your preferences. |
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Do you provide details on how to look after the flowers? |
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Top Tips For Cut Flower Care
The following simple tips, based on the latest extensive scientific research, ensure that your flowers last longer and look lovelier:
1. Make sure vases are very clean
2. Use fresh lukewarm water with commercial cut flower food added.(a sugar solution could be used as an alternative)
3. Strip all leaves below the water level.
4. Take at least 3cm (1") off all stems, making a slanted cut with a sharp knife or very sharp scissors.
5. Avoid direct sunlight, heat, or draughts which can shorten flowers' lives.
6. Keep flowers away from fruit and remove faded flowers as they occur.
7. Top up the water regularly and add flower food in proportion.
DO'S
Ask for cut flower food if it is not already supplied. This contains the correct ingredients to a) feed the flowers properly, b) keep bacteria at bay (which blocks the stem and stops water uptake), c) encourage buds to open, d) lengthen the life of the flowers. Snipping the corner off a one-dose sachet and adding it to the vase water is simple and effective - and scientifically tested to make your flowers last longer.
Use lukewarm water - there's less oxygen in it, and helps prevent air bubbles in the stem that will block water uptake. It also encourages some flowers to open up. The only exception to this is spring bulb flowers like daffodils and tulips which prefer cold water.
Use thoroughly clean vases - bacteria kills flowers.
Cut stems at an angle.This gives the stem a bigger area to take up more water, and stops it resting on the bottom of the vase and sealing itself.
Follow the care and conditioning stages outlined below to prolong the life and beauty of the flowers.
DONT'S
Smash or pierce the stems, or use blunt scissors, as this destroys the water vessels and inhibits water uptake, and causes bacteria to multiple more quickly and over a larger area. It also causes the flower undue stress which shortens its life.
Mix daffodils and narcissi with other flowers. They emit latex from their stems when cut, which is known as `daffodil slime', and shortens the life of other flowers. Keep daffodils alone in vases, or use the special bulb cut flower food which makes them safe to mix with other flowers. You can place the daffodils in a bucket of water for at least 12 hours on their own and then arrange them with other flowers, making sure you do not cut the stem again.
Put flowers near ripening fruit – it releases tiny amounts of ethylene gas which prematurely ages flowers. Dying flowers do the same so always remove them from the vase.
Place flowers in a draught which chills the flowers, or in bright sunlight which encourages bacteria to breed. Keep them away from over-warm central heating.
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Do prices include VAT and delivery? |
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All our prices include delivery and VAT, the price you see is the price you pay, and there are no hidden extras. |
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Can I send my order anonymously? |
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Yes. The only detail the recipient receives about the sender is the card message. Please tell us in the Comments box that you wish the order to send anonymously. |
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DELIVERY |
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Do you delivery on Saturdays and Sundays? |
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We are able to offer delivery on Saturdays but NOT ON SUNDAYS. Any orders that show Sunday will be delivered on the Monday. |
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Do you delivery on Bank Holidays? |
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We do not usually deliver on official bank holidays, if the delivery falls on an official holiday delivery will be made the following day. |
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Can I specify a timed delivery? |
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Sorry,we are unable to carry out timed deliveries |
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What time are deliveries made? |
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Flower deliveries are usually made between the hours of 9am and 8.30pm. |
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What happens if the recipient is not at home? |
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We will try to contact the recipient, if a neighbour or reception desk will accept the delivery we will leave a message at the delivery address showing where the order is, all consignments must be signed for. |
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How much is delivery? |
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The cost of the delivery is included in the price. |
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PAYMENT & SECURITY |
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What payment methods do you accept? |
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We accept all major credit and debit cards including Visa and MasterCard. In addition you can pay direct into our bank using the printable form. Paypal is welcome too. All payments have to be made prior to delivery. |
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When is payment taken? |
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Your credit/debit card will be charged on the day of dispatch when we make up your order. |
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Can I request a receipt? |
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Simply ask for a receipt in the Comments box and we will send you one. |
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Is your site secure? |
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Our order pages are protected by 128- bit encryption technology. |
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PRIVACY |
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Will my information be sold to third parties? |
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We will never share any information you provide with anyone. |
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